War Room
A dedicated physical or virtual space where incident responders coordinate during major incidents.
A dedicated physical or virtual space where incident responders coordinate during major incidents.
## "The Eye of the Storm" A **War Room** is where the team gathers to fight the fire. In the remote world, this means a Zoom link and a Slack channel (e.g., `#inc-123`). ### Rules of Engagement 1. **Strict Discipline**: Only relevant chatter. "I am checking the logs" (Good). "Wow, this is crazy" (Bad). 2. **Single Source of Truth**: The Incident Commander (IC) speaks for the room. 3. **Scribe**: Someone should be writing down what is happening (for the timeline later). ### When to Open a War Room * **SEV0/SEV1**: Always. Immediate video call. * **SEV2**: Optional (Slack channel is usually enough). * **SEV3**: Never.
ExThe Silent Zoom
"A team jumped on a Zoom call for a SEV1 but no one spoke for 10 minutes because they were debugging."
Why War Room Matters
War rooms create focus and facilitate rapid communication during high-stakes incidents.
Even remote teams benefit from designated war room channels and video calls.