Effective Date: December 22, 2025
At Runframe, your privacy is important to us. This policy explains how we collect, use, and protect your data across our incident management platform and integrations.
Including incident management, team coordination, automated workflows, and compliance documentation.
Your incident data and documents may be processed using Runframe's AI to generate post-mortems, classify incidents, suggest remediation steps, or provide response recommendations.
We use aggregated data to improve usability and performance. This includes incident response metrics, feature usage statistics, and platform performance data. We may also share fully anonymized, aggregated insights publicly to help others understand incident management trends. No personal or incident-specific data is ever included.
We may send in-app notifications, email alerts, or Slack messages related to your incident management activities, system status, or account updates.
We partner with trusted third-party vendors who are contractually obligated to handle your data securely and only as necessary:
Services such as SSO providers, SAML identity providers, and similar authentication systems help you log in securely.
Your data is stored and processed using trusted cloud infrastructure. Depending on the provider, your information may be processed in the United Kingdom, European Union, or United States.
We use analytics tools from third parties to understand platform usage patterns, improve functionality, and monitor performance. This may include anonymized website or app data.
Some incident analysis, post-mortem generation, or predictive insights may use third-party AI models or APIs. These are only used to enhance platform features and are subject to strict confidentiality and security requirements.
We integrate with incident response and development tools (Slack, PagerDuty, GitHub, etc.) to provide seamless incident management workflows.
We retain your data only as long as needed to provide services, or until you request deletion. Backup and archival copies may be retained temporarily for legal or operational purposes.
Specific retention periods:
We implement strong encryption, access controls, and monitoring to protect your data. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
Our security measures include:
You can access your data via the platform or by contacting us.
You can update your personal and incident details anytime.
You may request complete deletion of your account and associated data using the email below.
Upon request, we can provide a structured export of your data, including incident reports and analytics.
We do not sell your personal data to advertisers or third parties.
Our website uses cookies and similar technologies to:
You may disable cookies in your browser settings at any time, though this may affect website functionality. Essential cookies for platform operation cannot be disabled.
Runframe is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Continued use of the platform after changes implies acceptance.
If you have any questions, data requests, or privacy concerns, please reach out to us at:
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