Sustainable On-Call Culture

An on-call practice that prioritizes human health and long-term team viability alongside system reliability.

Sustainable On-Call

An on-call practice that prioritizes human health and long-term team viability alongside system reliability.

## Humans > Uptime A sustainable rotation has: 1. **Low Noise**: Actionable alerts only. 2. **Compensation**: Time off in lieu (TOIL) or direct pay. 3. **Support**: Easy escalations and blameless culture.

ExQualitative On-Call Implementation

"Series B startup moved from "always-on" to qualitative on-call. Key changes: max 1 week on per month, actionable alerts only, $750/week comp, 1.5x TOIL. Result: 0% turnover vs 25% industry average, 35% better MTTR (well-rested engineers fix faster)."

Impact

Team NPS score improved from -20 to +55

Resolution

Published "On-Call Bill of Rights" with team input

Why Sustainable On-Call Matters

Reliability requires reliable people.

Sustainable teams retain senior talent.

Common Pitfalls

Treating sustainability as optional

Sustainability is essential for reliability. Burned out teams make mistakes and quit. Invest in sustainable practices like any other reliability investment.

Focusing only on tools, not culture

Tools help, but culture matters more. Blameless post-mortems, psychological safety, and manager support are more important than the best paging system.

Related Terms

Fair Rotations On-Call Burnout

Frequently Asked Questions

What makes an on-call rotation sustainable?

Sustainable rotations have predictable schedules, fair distribution, low alert noise, compensation, and clear escalation paths. The team has input into the process and can push back on unsustainable practices.

What is qualitative on-call?

Qualitative on-call means "you own the system, you don't carry a pager." Teams are expected to respond during business hours and for major outages, but are not paged for minor issues outside hours.

How often should someone be on-call?

Target is 1 week on, 4-5 weeks off. High-volume teams may need 2 weeks on, 6 weeks off. Anything more frequent than 1 week on per month is high-risk for burnout.

Learn More

State of Incident Management 2025

Industry benchmarks, Sustainable On-Call trends, and insights from 25+ engineering teams.

Free SRE Tools

Calculators, generators, and utilities for incident management teams.