Status Page
A public or private dashboard that communicates the current health of services to users.
A public or private dashboard that communicates the current health of services to users.
## "Are you down?" A **Status Page** is the billboard for your system's health. It answers the user's question: "Is it me, or is it you?" ### The Anatomy of a Status Page 1. **Current Status**: Big Green "All Systems Operational" or Red "Major Outage". 2. **Incident History**: A log of past incidents and postmortems. 3. **Component Status**: API, Web, Mobile, Payments, etc. ### Public vs. Private * **Public**: For customers. "We are investigating an issue." (Vague but reassuring). * **Private**: For employees. "The Redis cluster in us-east-1 is OOMing." (Detailed). ### Trust Never lie on your status page. If you are down, say you are down. Users respect honesty more than fake "100% uptime".
ExThe AWS Outage
"A major cloud provider had a region-wide outage, but their status page showed all green for 2 hours."
Why Status Page Matters
A Status Page is the single source of truth during an incident.
Transparent communication builds trust, even when things are broken.