Severity 2 (Medium)
Degraded performance or minor functionality broken for some users. Workarounds may exist.
Degraded performance or minor functionality broken for some users. Workarounds may exist.
## "Annoying, But Not Fatal" **SEV2 (Severity 2)** means something is broken, but users can still do their main job, or only a small subset of users are affected. ### Examples * "Export to PDF" is failing, but users can still view the data on screen. (Workaround exists). * Search is slow (5 seconds) but returns results. * Admin dashboard is down, but customer dashboard is up. ### Response Handle it urgently during the day. If it's 3 AM, it can usually wait until morning, unless you have strict 24/7 contracts.
ExThe Broken Analytics Dashboard
"Customers could not view their daily reports, but data processing was still working fine."
Why SEV2 Matters
Users are annoyed but not blocked.
Should be fixed same-day, but doesn't require waking people up at night (unless on-call policy dictates).